/* El ticket en pantalla: su tarjeta viva en el chat, su fila en «Mis tickets» y su detalle. El tono (data-tone) dice
   de un vistazo qué pasa: working (alguien trabaja, violeta), you (te toca, tinta clara), failed (parado, vino),
   waiting (cola o pausa, apagado), done y off. */
.ticket-card { --tone: var(--violet); position: relative; display: grid; grid-template-columns: minmax(0, 1fr); gap: 12px; width: min(620px, 100%); padding: 16px 18px 14px; border: 1px solid var(--hairline); border-radius: 18px; background: var(--panel); transition: border-color .3s ease, box-shadow .3s ease, opacity .2s ease; }
.ticket-card[data-tone="you"] { border-color: rgba(var(--fg-rgb), .55); }
.ticket-card[data-tone="failed"] { border-color: var(--danger-line); }
.ticket-card[data-tone="off"] { opacity: .62; }
.ticket-card.is-busy { opacity: .7; pointer-events: none; }
.ticket-card.is-revealed { box-shadow: 0 0 0 3px rgba(122, 90, 248, .45); }

.ticket-head { display: flex; align-items: center; gap: 8px; min-width: 0; font-size: 12px; }
.ticket-key { flex: none; padding: 2px 8px; border-radius: 8px; background: rgba(var(--fg-rgb), .09); color: var(--ink); font-size: 12px; font-weight: 600; font-variant-numeric: tabular-nums; }
.ticket-project { min-width: 0; overflow: hidden; color: var(--muted); text-overflow: ellipsis; white-space: nowrap; }
.ticket-cost { flex: none; margin-left: auto; color: var(--placeholder); font-variant-numeric: tabular-nums; }
.ticket-title { padding: 0; border: 0; background: transparent; color: var(--ink); font: inherit; font-size: 17px; font-weight: 600; letter-spacing: -.01em; line-height: 1.3; text-align: left; overflow-wrap: anywhere; cursor: pointer; }
.ticket-title:hover { text-decoration: underline; text-decoration-color: rgba(var(--fg-rgb), .35); text-underline-offset: 3px; }
.ticket-title:focus-visible { outline: 3px solid rgba(122, 90, 248, .55); outline-offset: 3px; border-radius: 4px; }

/* El recorrido: el mismo dibujo de nodos y cables del acceso. */
.rail { display: grid; grid-template-columns: repeat(var(--rail-count, 5), 1fr); margin: 2px 0 0; padding: 0; list-style: none; }
.rail-step { position: relative; display: grid; justify-items: center; gap: 6px; min-width: 0; color: var(--placeholder); font-size: 11px; font-weight: 500; text-align: center; }
.rail-name { max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.rail-node { position: relative; z-index: 1; display: grid; place-items: center; width: 28px; height: 28px; border: 1px solid rgba(var(--fg-rgb), .18); border-radius: 50%; background: #17181c; transition: background-color .3s ease, border-color .3s ease, color .3s ease, box-shadow .3s ease; }
.rail-node svg { width: 14px; height: 14px; fill: none; stroke: currentColor; stroke-width: 1.9; stroke-linecap: round; stroke-linejoin: round; }
.rail-wire { position: absolute; top: 13px; left: calc(50% + 19px); width: calc(100% - 38px); height: 2px; border-radius: 1px; background: rgba(var(--fg-rgb), .14); overflow: hidden; }
.rail-wire::before { content: ''; position: absolute; inset: 0; background: var(--violet); transform: scaleX(0); transform-origin: left; transition: transform .55s var(--ease-out); }
.rail-step.is-done { color: var(--muted); }
.rail-step.is-done .rail-node { border-color: var(--violet); background: var(--violet); color: #fff; }
.rail-step.is-done .rail-node svg { stroke-width: 2.6; }
.rail-step.is-done .rail-wire::before { transform: scaleX(1); }
.rail-step.is-working { color: var(--ink); }
.rail-step.is-working .rail-node { border-color: var(--violet); color: var(--ink); box-shadow: 0 0 0 4px rgba(122, 90, 248, .2); }
.rail-step.is-working .rail-node::after { content: ''; position: absolute; inset: -1px; border: 1px solid var(--violet); border-radius: 50%; animation: rail-halo 2.2s ease-out infinite; }
/* Mientras alguien trabaja, un pulso corre por el cable hacia el paso siguiente. */
.rail-step.is-working .rail-wire::after { content: ''; position: absolute; top: 0; left: 0; width: 18px; height: 2px; border-radius: 1px; background: var(--violet-soft); box-shadow: 0 0 8px 1px rgba(122, 90, 248, .9); animation: rail-pulse 1.5s cubic-bezier(.4, 0, .6, 1) infinite; }
.rail-step.is-you { color: var(--ink); }
.rail-step.is-you .rail-node { border-color: var(--ink); background: var(--ink); color: var(--ground); box-shadow: 0 0 0 4px rgba(var(--fg-rgb), .14); }
.rail-step.is-failed { color: var(--danger-ink); }
.rail-step.is-failed .rail-node { border-color: #a8555c; background: var(--danger-bg); color: var(--danger-ink); box-shadow: 0 0 0 4px rgba(168, 85, 92, .18); }
.rail-step.is-waiting { color: var(--muted); }
.rail-step.is-waiting .rail-node { border-style: dashed; border-color: rgba(var(--fg-rgb), .4); color: var(--muted); }

.ticket-status { display: flex; align-items: baseline; gap: 10px; margin: 0; font-size: 14px; }
.ticket-who { flex: none; padding: 2px 9px; border-radius: 9px; background: rgba(122, 90, 248, .2); color: var(--violet-soft); font-size: 12px; font-weight: 600; }
.ticket-text { min-width: 0; color: var(--muted); overflow-wrap: anywhere; }
[data-tone="you"] .ticket-who { background: var(--ink); color: var(--ground); }
[data-tone="you"] .ticket-text { color: var(--ink); }
[data-tone="failed"] .ticket-who { background: #4a2a2f; color: var(--danger-ink); }
[data-tone="failed"] .ticket-text { color: var(--danger-ink); }
[data-tone="waiting"] .ticket-who, [data-tone="off"] .ticket-who { background: rgba(var(--fg-rgb), .09); color: var(--muted); }
[data-tone="done"] .ticket-who { background: var(--violet); color: #fff; }

.ticket-foot { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.ticket-actions { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; min-width: 0; }
.ticket-inline { display: flex; flex-wrap: wrap; gap: 8px; flex: 1 1 240px; min-width: 0; }
.ticket-input { flex: 1 1 140px; min-width: 0; height: 36px; padding: 0 12px; border: 1px solid rgba(var(--fg-rgb), .16); border-radius: 12px; background: var(--field); color: var(--ink); caret-color: var(--violet); font: inherit; font-size: 13px; outline: 3px solid transparent; outline-offset: 1px; transition: border-color .18s ease, outline-color .18s ease; }
.ticket-input::placeholder { color: var(--placeholder); }
.ticket-input:focus-visible { border-color: var(--violet); outline-color: rgba(122, 90, 248, .35); }

/* Lo que se revisa antes de dar el visto bueno para publicar. */
.ticket-review { display: grid; gap: 10px; padding: 12px 14px; border: 1px solid rgba(var(--fg-rgb), .1); border-radius: 14px; background: var(--field); }
.ticket-review-summary { margin: 0; overflow-wrap: anywhere; }
.ticket-review-criteria { margin: 0; color: var(--muted); font-size: 13px; }
.ticket-review-count { padding: 1px 8px; border-radius: 8px; background: #4a2a2f; color: var(--danger-ink); font-weight: 600; font-variant-numeric: tabular-nums; }
.ticket-review-count.is-full { background: var(--violet); color: #fff; }
.ticket-link { display: inline-flex; align-items: center; gap: 6px; justify-self: start; color: var(--violet-soft); font-size: 13px; font-weight: 600; text-decoration: none; }
.ticket-link:hover { color: #fff; }
.ticket-link:focus-visible { outline: 3px solid rgba(122, 90, 248, .55); outline-offset: 3px; border-radius: 4px; }
.ticket-link svg { width: 14px; height: 14px; fill: none; stroke: currentColor; stroke-width: 2.2; stroke-linecap: round; stroke-linejoin: round; transition: translate .2s var(--ease-out); }
.ticket-link:hover svg { translate: 3px 0; }
.ticket-shots { display: grid; grid-template-columns: repeat(auto-fill, minmax(120px, 1fr)); gap: 8px; }
.ticket-shot { display: block; aspect-ratio: 16 / 10; overflow: hidden; border: 1px solid var(--hairline); border-radius: 10px; background: #0d0e12; transition: border-color .18s ease; }
.ticket-shot:hover { border-color: rgba(var(--fg-rgb), .4); }
.ticket-shot:focus-visible { outline: 3px solid rgba(122, 90, 248, .55); outline-offset: 2px; }
.ticket-shot img { display: block; width: 100%; height: 100%; object-fit: cover; object-position: top; }
.detail-links { display: flex; flex-wrap: wrap; gap: 6px 18px; }
.detail-check-note { margin: 0; color: var(--placeholder); font-size: 13px; white-space: pre-wrap; overflow-wrap: anywhere; }
.detail-check-note.is-failed { color: var(--danger-ink); }
.detail-check-note b { color: var(--muted); font-weight: 600; }

/* Mis tickets */
.side-groups { display: grid; gap: 22px; }
.side-group { display: grid; gap: 2px; }
.side-group h3 { display: flex; align-items: center; gap: 8px; margin: 0 8px 6px; color: var(--muted); font-size: 12px; font-weight: 600; }
.side-count { padding: 0 6px; border-radius: 7px; background: rgba(var(--fg-rgb), .09); color: var(--muted); font-size: 11px; line-height: 16px; font-variant-numeric: tabular-nums; }
.side-empty { margin: 0 8px; color: var(--placeholder); font-size: 13px; }
.side-ticket { display: flex; align-items: flex-start; gap: 10px; width: 100%; padding: 8px; border: 0; border-radius: 12px; background: transparent; color: var(--ink); font: inherit; text-align: left; cursor: pointer; transition: background-color .18s ease; }
.side-ticket:hover, .side-ticket.is-selected { background: rgba(var(--fg-rgb), .06); }
.side-ticket:focus-visible { outline: 3px solid rgba(122, 90, 248, .55); outline-offset: -2px; }
.side-dot { flex: none; width: 8px; height: 8px; margin-top: 6px; border-radius: 50%; background: var(--violet); }
.side-ticket[data-tone="working"] .side-dot { animation: side-beat 1.6s ease-in-out infinite; }
.side-ticket[data-tone="you"] .side-dot { background: var(--ink); box-shadow: 0 0 0 3px rgba(var(--fg-rgb), .18); }
.side-ticket[data-tone="failed"] .side-dot { background: #c5646d; }
.side-ticket[data-tone="waiting"] .side-dot, .side-ticket[data-tone="off"] .side-dot { background: transparent; box-shadow: inset 0 0 0 1.5px var(--placeholder); }
.side-ticket-main { display: grid; min-width: 0; }
.side-ticket-title { overflow: hidden; font-size: 14px; font-weight: 500; text-overflow: ellipsis; white-space: nowrap; }
.side-ticket-state { color: var(--placeholder); font-size: 12px; }
.side-ticket[data-tone="you"] .side-ticket-state { color: var(--ink); }

/* Detalle */
.detail-head { display: flex; align-items: center; gap: 8px; height: 52px; padding: 0 12px 0 20px; border-bottom: 1px solid rgba(var(--fg-rgb), .08); font-size: 12px; }
.detail-close { display: grid; place-items: center; width: 36px; height: 36px; margin-left: auto; padding: 0; border: 0; border-radius: 10px; background: transparent; color: var(--muted); cursor: pointer; transition: background-color .18s ease, color .18s ease; }
.detail-close:hover { background: rgba(var(--fg-rgb), .06); color: var(--ink); }
.detail-close:focus-visible { outline: 3px solid rgba(122, 90, 248, .55); }
.detail-close svg { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 1.9; stroke-linecap: round; }
.detail-body { min-height: 0; overflow-y: auto; display: grid; grid-template-columns: minmax(0, 1fr); align-content: start; gap: 16px; padding: 20px; scrollbar-width: thin; scrollbar-color: rgba(var(--fg-rgb), .14) transparent; }
.detail-title { margin: 0; font-size: 20px; font-weight: 700; letter-spacing: -.02em; line-height: 1.25; overflow-wrap: anywhere; }
.detail-facts { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; margin: 0; }
.detail-facts div { padding: 10px 12px; border: 1px solid rgba(var(--fg-rgb), .1); border-radius: 12px; }
.detail-facts dt { color: var(--placeholder); font-size: 12px; }
.detail-facts dd { margin: 2px 0 0; font-size: 14px; font-variant-numeric: tabular-nums; overflow-wrap: anywhere; }
.detail-section { display: grid; gap: 8px; }
.detail-section h3 { margin: 6px 0 0; color: var(--muted); font-size: 12px; font-weight: 600; letter-spacing: .04em; }
.detail-text { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.detail-plan { padding: 12px 14px; border-radius: 12px; background: var(--field); font-size: 14px; }
.detail-criteria, .detail-notes, .detail-timeline { display: grid; gap: 8px; margin: 0; padding: 0; list-style: none; }
.detail-criteria li { display: flex; gap: 10px; }
.detail-mark { flex: none; display: grid; place-items: center; width: 20px; height: 20px; margin-top: 1px; border: 1.5px solid rgba(var(--fg-rgb), .25); border-radius: 50%; }
.detail-mark svg { width: 12px; height: 12px; fill: none; stroke: currentColor; stroke-width: 3; stroke-linecap: round; stroke-linejoin: round; }
.is-passed > .detail-mark { border-color: var(--violet); background: var(--violet); color: #fff; }
.is-failed > .detail-mark { border-color: #a8555c; background: var(--danger-bg); color: var(--danger-ink); }
.detail-criterion { display: block; }
.detail-evidence { display: block; color: var(--placeholder); font-size: 13px; }
.detail-checks { display: flex; flex-wrap: wrap; gap: 8px; }
.detail-check { display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px 4px 8px; border: 1px solid var(--hairline); border-radius: 10px; font-size: 13px; }
.detail-check svg { width: 13px; height: 13px; fill: none; stroke: var(--violet-soft); stroke-width: 3; stroke-linecap: round; stroke-linejoin: round; }
.detail-check.is-failed { border-color: var(--danger-line); background: var(--danger-bg); color: var(--danger-ink); }
.detail-check.is-failed svg { stroke: var(--danger-ink); }
.detail-notes li { padding: 8px 12px; border-left: 2px solid var(--violet); border-radius: 0 10px 10px 0; background: rgba(122, 90, 248, .1); font-size: 14px; }
.detail-timeline { gap: 0; }
.detail-timeline li { position: relative; display: grid; grid-template-columns: 1fr auto; gap: 0 10px; padding: 0 0 14px 20px; font-size: 13px; }
.detail-timeline li::before { content: ''; position: absolute; left: 3px; top: 6px; width: 7px; height: 7px; border-radius: 50%; background: var(--violet); }
.detail-timeline li::after { content: ''; position: absolute; left: 6px; top: 16px; bottom: 0; width: 1px; background: rgba(var(--fg-rgb), .14); }
.detail-timeline li:last-child::after { content: none; }
.detail-actor { color: var(--muted); font-weight: 600; }
.detail-timeline time { color: var(--placeholder); font-size: 11px; }
.detail-event { grid-column: 1 / -1; grid-row: 2; color: var(--ink); overflow-wrap: anywhere; }

@keyframes rail-halo { from { scale: 1; opacity: .7; } 70%, to { scale: 1.7; opacity: 0; } }
@keyframes rail-pulse { from { left: -18px; } to { left: 100%; } }
@keyframes side-beat { 0%, 100% { box-shadow: 0 0 0 0 rgba(122, 90, 248, .5); } 50% { box-shadow: 0 0 0 4px rgba(122, 90, 248, 0); } }

@media (max-width: 520px) {
  .ticket-card { padding: 14px 14px 12px; }
  .rail-step { font-size: 10px; }
}